Testimonials

Here’s what some of our guests have to say about their experience at the Sheraton Syracuse University Hotel & Conference Center.

“This is by far the nicest hotel in Syracuse."

"Moving our daughter to Syracuse University we desired to be as close to the university as possible to avoid unnecessary travel time in order to spend the most time possible at the university and moving her in. Syracuse Sheraton was A+.  We were within 1/2 mile from her apartment and conveniently located on the campus of SU. The accommodations were also A+. When we requested additional towels they arrived within 15 minutes. The rollaway we requested was a true twin bed, not some fold up flimsy mattress. I can't say enough good about this hotel. Thank you for making our trip to Syracuse a very pleasant one. The restaurant gets an A+ also! Great job."

"The beds were unbelievably comfortable (my daughter did NOT want to get up), the sheets and duvets were EXCEPTIONAL (and I am from Austria, where nice beds were invented!) I ordered a room service dinner and both the service as well as the quality were fantastic! The desk staff was so polite and helpful, especially with maps and directions! "

"Best hotel experience in a very long time of doing business travel. Facilities and staff were remarkable/outstanding.Congrats to all!"

"I booked this room for visiting friends, I was very pleased with the interaction I had, from the reservations agent to the frond desk staff to the manager. Our guests were also very pleased - they said that it was the best hotel they stayed at during their entire cross-country trip. I chose the hotel because of its proximity to my home - I would choose it again because it was outstanding."

"We had dinner in your restaurant and our server - who was wearing a Trainee Badge was extremely courteous and friendly. Her attention to details is excellent! She demonstrated a high level of customer service! The front desk staff is well versed in check in and check out procedures and is also highly motivated towards the customer experience. I travel very frequently and I stay in many hotels and yours was a memorable experience. Your entire staff should be commended! Thank you for the experience!"

"The Sheraton in Syracuse is by far one of my favorite hotels to stay in, and I tell everyone to stay there."

"The rooms were very nice. The beds were very comfortable and the bathrooms were great. The service we got when staying in the hotel was above outstanding. This was one of the best hotels I have ever stayed in. The employees were very friendly also."

"The location of the hotel is great. The staff was superb, especially the staff in Rachel's and the staff at the concierge level "Club Room.""We just wanted to express how much we appreciate the hard work that you and your staff put into our Annual Meeting. Everything from the preparation down to the actual event went smoothly and that can only be attributed to excellent customer service."

"This was the nicest hotel in America that I have every stayed in. For some reason I was given a room on the Club Floor and it truly was sumptuous. Loved the high speed dialup and those breakfasts! Unbelievably comfortable bed which is something that makes a huge difference from my point of view."

"The food at the hotel restaurant (Rachel's) is nothing short of Wonderful; better than restaurants in the area. AAA Plus. My waitress was a delight, as well! Great staff at the Sheraton!"

"Aside from the hotel room cleanliness, the mattress was like a cloud and the sleep I received was amazing. Ten was as high as I could score for the mattress and bedding--I would have gone higher."

"I travel on business in NY State four days a week and this hotel consistantly comes through with great service. I've been impressed by other high-end hotels, but this Sheraton is my overall favorite place to stay."

"The service was extremely pleasant. It was nice to be waited on like I was important. That is becoming rare this day in age. I also loved that the bed was so comfy that when I went home after my stay, I went right out and bought new pillows and sheets to try to recreate the great night sleep I had! I also liked the hair dryer that was provided in my room. Great service!"

"Everything we needed we got. The room was always clean and the people were super friendly. The best part was our nephew had a playstation and forgot the cord at home in NYC. One of your tech employees went out and got a new one. That is CUSTOMER SERVICE and that's how you separate your hotel from the REST."

"I'd have to write a book to say all the great things about this hotel. They just do a wonderful job!"

"My first concern when I stay at a hotel is cleanliness. This is one of the cleanest hotels I have stayed at. When you need something from housekeeping they are there immediately."

"The hospitality is such to where they make you feel at home. From the front desk, to the breakfast waiters, to room service and the people who clean the rooms. Everybody is so warming and welcoming."

"The service was very impressive. I called down to the front desk for several different items and items were delivered swiftly and always with a smile on the employee's face. In addition, there was just an overall very comfortable and accommodating feel that made my stay very enjoyable and care-free."

"From the time of my check-in, the staff offered to make my stay pleasant by offering an upgrade on my accommodations.The staff couldn't have been more pleasant. Throughout my stay, I found the entire staff of house cleaning and wait staff to be overly friendly. I would highly recommend your hotel to friends. I stay in hotels weekly throughout the northeast and this was one of the best."

"Thank you for making my stay in Syracuse a wonderful experience. Never have I met such genuine, helpful individuals. My expectations were met and exceeded in every way. This was the best service I have ever received and I want your staff to know how much their kindness was appreciated."

"The room was spectacular; the staff was very cordial and I had a wonderful time at the wedding reception that also took place at the Sheraton. The staff at the reception was EXCELLENT....I would consider having my own wedding there (when that day comes!)".

"I was so pleased with our accommodations and the service we received. Your staff is well trained, polite and very pleasant. I would have no hesitation to stay there again and highly recommend that the staff be notified of their outstanding work. The fitness room was also impressive. You have great equipment and it was clean and a pleasure to work out in. Thank you for a delightful stay."

"Room quality, service, convenience and hospitality!  This was one of my best business hotel experiences ever!"

"Excellent service and I felt safe staying at this hotel and the room service was fantastic and quick.  It was the best experience I had while attending classes at Syracuse University for a two weeks summer course.  It was worth every dollar I spent staying there.  I would definitely tell my friends about coming to your hotel.  Thank you for having a hotel on the Syracuse University campus.  Thank you , thank you, thank you!"

"The staff was very polite.  The van driver was very helpful, friendly and polite.  The room was excellent, clean and well equipped.  The lobby was classy and roomy.  There was free wireless internet which worked well.  The hotel bar was nice and the bartender was friendly.  The staff at the wedding reception in the ballroom was excellent.  Our waiter was probably the best I've ever had at a reception event."